If you’ve ever opened WhatsApp Business and seen the dreaded message “This account can no longer use WhatsApp”, you know how frustrating it feels especially if your business depends on it. I’ve been there myself. My account was suspended, I appealed and thankfully, I got it reinstated.
In this article, I’ll share exactly how I did it so you can also appeal and get your account back. I’ll also explain what to do if your appeal gets rejected and why you should avoid common mistakes that lead to permanent suspensions.
Why WhatsApp Suspends Accounts
From my experience and careful review of WhatsApp’s policies, here are the major reasons why accounts get suspended:
Sending mass messages through broadcast lists
Adding people to groups without their consent
Messaging people who don’t have your contact saved
Sharing spammy links or content repeatedly
Receiving too many reports from other users
Note: Sometimes, suspensions happen by mistake. That’s why appealing correctly is critical.
Step-by-Step Guide to Appeal Your WhatsApp Suspension
Here’s the exact process I followed to get my account back:
- Request a Review
Open WhatsApp and tap on Request Review.
- Write a Clear Appeal Message
Use polite, professional language. For example:
“Dear WhatsApp, my account was banned unfairly. I have carefully reviewed your policies and strongly believe my account was mistakenly flagged. My business has been greatly affected, and I kindly request a manual review. Thank you.”
Include your name and the phone number linked to your suspended account.
- Submit the Appeal
Once submitted, you’ll see a confirmation screen.
- Wait for a Response
WhatsApp usually responds within 24 hours (I got a reply in less than 15 hours).
- Verify Your Account
If your appeal is successful, WhatsApp will ask you to verify your number.
Enter your phone number, receive the verification code, confirm it, and you’ll be able to re-initialize your account.
What If WhatsApp Rejects Your Appeal?
Sometimes, after reviewing your case, WhatsApp may still decide that your account violated their policies. If that happens, you’ll see a message like:
“We have completed our review and found that this account can no longer use WhatsApp.”
Here’s the good news: this doesn’t mean the end of your account forever.
From my personal experience:
One of my accounts was reinstated immediately after appeal.
Another account was not reinstated, but after waiting 60 days (2 months), I was able to register and use it again.
Lesson: Even if your appeal is rejected, don’t panic. After 60 days, you can often re-register and restore access.
inconclusion,
Having your WhatsApp account suspended is stressful, especially when your business relies on it. But with the right approach, patience and by avoiding WhatsApp policy violations, you can get your account back.
If you’d like to go beyond solving account issues and start working toward financial freedom, I recommend downloading my free ebook:
Achieving Your Greatest Dreams
It’s the same framework I used to transform my life from struggles to building successful businesses.
David Asaana is a Digital Marketer, Author, and Entrepreneur with over five years of experience. He has worked with 4,000+ clients across Ghana, the USA, the UK, and beyond. His YouTube channel where he shares step-by-step tutorials on digital marketing and business growth has reached more than 1.8 million views.
